Wheelwrights
Contact us or call
Contact us or call
IT IS YOUR RESPONSIBILITY TO READ THESE CONDITIONS AND TO SEEK
CLARIFICATION ON ANY MATTER THAT YOU HAVE OR IS OF IMPORTANCE TO
THE ENJOYMENT OF YOUR HOLIDAY.
1. ACCEPTANCE
Wheelwrights Lake District Holiday Cottages are the sole letting agent for the property you have booked. The Main Condition of acceptance of any booking is that good care is taken of the property and contents and it is left truly clean and tidy as we intend you to find it. This care is to include all utensils, crockery, equipment and linen. While you may not necessarily be charged for minor items, you should be aware that all damages and breakages are the holidaymaker’s responsibility and their cost shall be repayable on demand.
2. ARRIVAL/DEPARTURE
Access to your property will be from 17.00hrs on arrival day until 10.00hrs on departure day. You will be notified by email or in writing on how to collect your keys and of directions to the property when the final balance is paid. Please note that some properties have key boxes and others have keys that need to be collected from our office in Elterwater. Please make sure you bring directions to the property and key instructions with you. An emergency call out of hours for this information will result in a £25 charge.
3. NON-REFUNDABLE DEPOSIT
A non- refundable deposit is payable on booking your holiday, plus a £28 booking fee.
4. LEGAL RESPONSIBILITY
Following receipt of your deposit, you will be sent confirmation of your booking. A contract is thus formed via Wheelwrights as agents, between you and the holiday home owner. You are then legally responsible for the balance of any rental due.
5. GUESTS STAYING IN OR USING PROPERTY
The property is only offered on the understanding that no more than the standard maximum number of people, as indicated in the brochure, shall use it except by prior written agreement. As our properties are principally designed for family holidays, we reserve the right to refuse or curtail any booking which may, in our opinion, by reason of number or composition be unsuitable for the property concerned.
Please note that the use of tents in gardens or parking and using recreational vehicles next to the property or additional camp beds etc. are strictly prohibited unless by prior arrangement with Wheelwrights Cottages Limited.
6. DAMAGE DEPOSIT
Property owners may require a damage deposit which will be advised in the property details. This is refundable provided no claim is made. These fees are payable with the payment of the final balance or by arrangement just prior to check in. Should any costs be incurred that exceed the damage deposit the guest will be liable for paying these further amounts in full on written request. The guest remains liable for the excess amount regardless of whether the damage deposit or waiver has been paid. Any damage deposit will be refundable in whole or in part if a claim is made, within 7 days of departure.
7. NON AVAILABILITY OF PROPERTY
If for any reason beyond the agent’s control the property is not available, or has been rendered unsuitable for holiday letting (eg by fire damage or some system fault) on the date booked, all rent and charges paid by the holidaymaker will be refunded in full, but there shall be no further claim against the Agent or Owners.
8. GUEST LIABILITY
No liability is accepted for any loss, damage, sickness or injury howsoever caused which may be sustained during the holiday to the Tenant, any member of the party or any invited person, any car and its contents or any possession of the Tenant or any member of the party as defined above.
9. PETS
Properties that allow pets do so on the understanding that they are not allowed onto the furniture or into the bedrooms, are not left alone in the property, no sign of the pet is evident in the property or garden on departure and no nuisance or annoyance is caused to neighbours. The cost of any additional cleaning as a result of a pet will be deducted from the housekeeping deposit. There is an additional charge of £15.00 per pet per week.
10. HEATING/LIGHTING
Electricity/Gas/Oil- are included in the rent. Fuel for fires/stoves is not generally provided.
11. PRESENTATION OF PROPERTY
All properties have their beds made up for the day of your arrival with the majority of properties supplied with towels. Please check your property details. Please note that if a cot is requested it is provided with mattresses only- all baby bedding and linen should be brought. Properties are equipped with sufficient crockery, cutlery, kitchen equipment, dining and easy chairs for the number of people indicated in the property description. Each property will have domestic consumables provided sufficient for the first day of your holiday. This will include washing up liquid, toilet rolls, dishwasher tablets, oven gloves, dish cloth, bin bags and tea towels. As a self-catering holiday you will need to buy domestic consumables for the remainder of the holiday. If you are staying for two weeks please contact the office if you require a change of bedding / towels after the first week.
12. BROCHURE/WEBSITE ACCURACY
Whilst we do our best to accurately reflect information on the property we cannot accept responsibility for any changes. Guests are encouraged when they read about a property to make sure that any query they might have or if they have a particular requirement that you call our office to seek clarification.
13. COMPLAINT OR DAMAGE
If there should be any cause for complaint or accidental damage, this must be reported to Wheelwrights IMMEDIATELY, otherwise the matter cannot be fully investigated. It is too late to report it after the holiday. Consideration for compensation will only be discussed with the owner if any complaint is put in writing by the guest and sent to Wheelwrights. While we will do everything reasonably within our power to effect speedy repairs to properties and/or furnishings, equipment or facility that may be faulty or fail during your holiday, no guarantees are given and no refunds will be made should any such fault failure or breakdown occur and not be rectifiable or rectified.
14. VAT
Currently, no VAT is applicable, but if the situation changes and it becomes payable, it will have to be added to the rental.
15. NO SMOKING
All properties are NO SMOKING. Guests are requested not to smoke inside the property.
16. WEATHER
No liability is accepted for any access difficulties to the property due to adverse weather conditions. If you are concerned please call our office to gain the latest information that we have.
17. CANCELLATION
We strongly recommend that you take out adequate holiday insurance and check it will cover you for UK holidays and for cancellation. If you cancel your holiday break with us 6 months or more before your stay, we will provide you with a full refund which includes your deposit. Less than 6 months but more than 60 days before your stay your deposit and booking fee will not be refunded. Less than 60 days before your stay you will be liable for the full balance of your booking. Should you wish to make changes to your booking, this must be done with more than 60 days’ notice and an admin charge of £25.00 will apply.
18. COMPENSATION
Neither the Owner nor Wheelwrights Lake District Holiday Cottages can accept responsibility or pay any compensation where events are beyond our control. This means any event we or the Owners, even with due care, could expect or avoid including fire, flood, explosion, storm, weather damage or adverse weather conditions, neighbouring building works, burglary, criminal damage, riot or civil strife, industrial action, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity, non-availability of public transport, destruction/interruption of utility services, epidemic, temporary invasion by pests and/or similar situations beyond the control of the Owner or Wheelwrights Lake District Holiday Cottages, either before the commencement date or during the holiday period.
19. PROPERTY DESCRIPTIONS
Whilst we make every effort to ensure that any descriptions, advertisements or representations are accurate and made in good faith, neither they nor any representations made by our employees or any other person on our behalf shall create any liability on our part and no special condition, exception, modification, arrangement or liability can be made or accepted on our behalf excepting only by the directors in writing.
20. LOST PROPERTY
Wheelwrights will only retain lost property items at their office premises for 28 days from the date of departure. Items to be returned to holidaymakers are charged at a flat fee of £10 plus post and packaging which can be made by debit or credit card over the phone. Wheelwrights do not accept responsibility for returning any items. Food and drink items are not kept.
21. CONFIDENTIALITY. DATA PROTECTION
Information that Wheelwrights has collected from your booking will be held in confidence and will not be passed on to any other person without your permission.
22. CHARGING OF ELECTRIC VEHICLES
The charging of electric vehicles from the property is strictly prohibited unless by prior consent from Wheelwrights Cottages Limited, or where a specific EV charging point has been provided for use by guests. Electric vehicle charging requires protected circuits in properties and may draw a much higher current from the property which could cause damage or fire and may invalidate property insurance. This is a serious fire safety issue. Please ask our office for details of local charging points.
23. WIFI CONNECTION
Where your property has Wi-Fi provision we cannot guarantee the availability of this, nor the connection speed as this is outside the Property Owners control. BT is the main provider used.